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Three surprising ways your organisation can improve its customer experience

Posted on 23/05/2018 by SuperUser Account in whatsnew whatsnews customer base customer customer experience CX

We’ve all heard the classic customer service adage: the customer is always right. But if only attracting and keeping customers was that simple! In today’s world, customer experience (CX) has become a complex system of data, websites, social media, five-star reviews, engagement levels and much more...

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Why should your customer care; three top tips for creating customer relevant content

Posted on 18/05/2018 by SuperUser Account in whatsnew whatsnews customer base relevant content

Readers are confronted with an avalanche of news sources, from online publications like HuffPost and Google News to traditional radio broadcasts...

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Why banks will continue to destroy their reputation…

Posted on 9/05/2018 by SuperUser Account in whatsnew whatsnews pr reputation Banking Royal Commission

First it was the GFC, now it’s the BRC (Banking Royal Commission)! Big banks are well adjusted to the world of reputational crises, but what will it actually take for customers to jump ship?

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