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The Scoot Airlines passenger fiasco: a reminder about why your company needs a pre-planned crisis strategy

Posted on 7/02/2019 by SuperUser Account in Strategy issues and crisis management aviation

A few weeks ago, we saw Scoot Airlines hit the headlines when an unruly passenger started attacking other passengers on-board a flight. Although situations like this are not an airline’s fault, what they do next is pivotal to preventing their reputation from being tarnished...

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Why corporate conscience is your most important asset in a crisis

Posted on 3/01/2017 by Rhiannon Smith in issues and crisis management aviation whatsnew

As the dust settles on the QANTAS Dubai debacle, the reported stories of 480 stranded passengers arriving late into Sydney have left the airline with important questions to answer. Such as, how did the airline manage to take an inconvenient, yet manageable situation, and turn it into a frustrating mess that dominated headlines throughout the new year’s news cycle?

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