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Issues & Crisis Management

Issues Management

If an issue is not handled deftly and discreetly, your organisation may face a full-blown crisis. Cole Lawson can provide timely, targeted advice on internal or external communication strategies to help you manage a difficult issue and protect your organisation's reputation. 

Corporate Crisis Management

While the Cole Lawson team can help you avoid crises, if your organisation is facing one we can help minimise the impact of, and aid in your recovery, from serious issues and critical events. We have advised businesses and individuals during natural disasters, aviation incidents, legal cases, product recalls, workplace incidents, fatalities, major crimes, public disputes and corporate collapses.

We have strategically advised and represented our clients to ensure their brand reputation is defended.

Planning Your Recovery

Returning to normal business operations, where possible, is an objective we work towards with our crisis management clients. Cole Lawson works with clients to develop communication and crisis response strategies so that incidents are resolved quickly, efficiently and with the best possible outcome.

When crises involve the news media, Cole Lawson represents our clients in interactions with journalists by preparing responses, handling enquiries and organising interviews. We work with our clients to ensure their crisis spokespeople are well-briefed and comfortable interacting with the media under challenging circumstances.

We understand the 24-hour media cycle and we use knowledge and experience to achieve the best possible outcomes for our clients.

Crises are often exacerbated by social media, requiring fast, appropriate responses to mitigate potential fallout. At Cole Lawson, we are highly experienced at developing social media crisis response strategies.  

Crisis Management Training

Cole Lawson provides crisis management training to groups or individuals in a variety of formats to meet each client’s specific need, including:

Workshops: For executive teams or groups of people in an intimate setting. Content is tailored to your business and likely risk areas.  Click here to find out more. 

Seminars: General training on crisis management and brand reputation management. Cole Lawson has led seminar sessions at industry conferences internationally.  Click here to find out more.  

One-on-one coaching: Ideal for executive management who are likely to be the spokesperson in a crisis. This coaching will ensure the executive is fully prepared and comfortable to manage media during a crisis. Click here to find out more.  

Our services include:

  • Pre-emptive risk analysis 
  • Issues identification 
  • Risk mitigation advice 
  • Crisis planning 
  • On-call crisis support 
  • Media relations 
  • Media training 
  • Media awareness workshops.

Please contact us to find out how we can help you.